July 20 2020

This Privacy Policy explains our privacy practices for customer information we collect, use or disclose, through our websites (including through and other Internet sites, mobile apps, and social media sites, which we will refer to collectively as “Sites”), as well as our customer service interactions with you. In this Privacy Policy, the terms “FoodRunner,” “we” and “our” refer to Food Runner Inc. and all of its subsidiaries with respect to its operations in Canada, unless otherwise indicated. Personal information and personal health information that you provide when you visit non-Canadian FoodRunner websites or services outside of Canada are governed by the privacy policies that are posted on those. This Privacy Policy is incorporated into the Terms and Conditions of Use for our Sites and into the terms applicable to FoodRunner members and persons applying for FoodRunners Express membership. By using our Sites, by applying for membership, or by using a membership, you are consenting to this Privacy Policy.

FoodRunner is committed to protecting the privacy of its customers. We have and will take measures that protect the privacy of personal information and personal health information held by us. This Privacy Policy provides you with details regarding:

  • why we collect personal information and personal health information;
  • what we do with that information;
  • what steps we take to ensure that the information is secure;
  • who you should contact if you have questions or concerns about our policies or practices.

Since we regularly review our policies and practices, your comments are always welcome. We reserve the right to change this Privacy Policy at any time; however, any changes or additions to that Section regarding the reasons we use personal information will not apply to you unless you consent to them. We will alert you that changes have been made by indicating at the top of the Privacy Policy the date that it was last updated. This Privacy Policy was updated on July 20 2020. We encourage you to review our Privacy Policy carefully to make sure that you understand how information that you provide will be used or disclosed.

Children: We encourage parents to take an active interest in their children’s use of the Internet. We do not intend to collect information from children who are under 18 years of age. If you are under 18, please do not provide information on our Sites.

What is personal information?

In general terms, personal information means any information about an identifiable individual. For example, this includes your name, postal and email address, telephone number, credit card number, demographic information and purchasing history. A special category of personal information is “personal health information,” which we describe in Section below.

Personal information does not include aggregate information, such as data about a group or category of products, services or customers, from which individual customer identities have been removed. For example, information about how you use a service may be collected and combined with information about how others use the same service, but no personal information will be included in the resulting data. Likewise, information about the products you purchase may be collected and combined with information about the products purchased by others.

We may also gather aggregate information about how Food Runner customers use our Sites. Aggregate information about product purchases helps us understand trends and customer needs, and assists us in product selection, product ordering and sizing, and the introduction of new products and services. It can also assist us in determining where it would be appropriate to build new warehouses by looking at the geographic location of members or to build new Site functions by looking at anonymized browsing activities.

We may automatically collect some information when you visit our Sites, such as your computer’s network address and operating system, the site from which you linked to us, and the time and date of your visit and purchases. This information is not linked by us to personal information, but rather is only used to compile aggregate information. This information may be collected through the use of cookies (see our “Online privacy practices” below).

What is personal health information?

Personal health information means any information relating to your physical or mental health collected or generated in the course of our providing you with the profiles for position fulfillment. Examples of personal health information may include your medical history, drug prescription information, eyeglass prescription information, or health insurance information, which we may require in order to work requirements. It may also include information you provide to Food Runner Inc. health services personnel when receiving counselling or advice.

When we collect personal information

We only collect such personal information as is strictly necessary for the purposes outlined in Section A. We collect personal information when you:

  • apply for membership (including information about your credit history that may be collected, used, or disclosed if you choose to pay by cheque);
  • apply for a FoodRunner co-branded credit card;
  • renew your membership;
  • contact us with questions, inquiries, comments, complaints or requests;
  • sign up for certain products or services (such, the executive membership program and other business and consumer services, collectively known as the “FoodRunner Services”);
  • use our Sites;
  • participate in any of our programs;
  • place orders, make purchases, return or exchange items, or seek further information about our products and services;
  • place orders or make purchases, return or exchange items, or seek further information.
  • enter into a contest or sweepstakes or respond to one of our surveys; and ask us to place you on a “Do Not Email” list so that we can ensure that your wishes are respected.
  • contact us with questions, inquiries, comments, complaints or requests;

We may also take video footage on our properties or otherwise monitor those properties to protect the rights, property or safety of Food Runner Inc, its customers, employees, or the public.

(A) How we use personal information

As part of our business operations, we hold and use certain personal information pertaining to you in order to process your requests, provide you with FoodRunner Services, and to understand your needs so that we can serve you better.

Specifically, we may use personal information for the following purposes:

  • Notifying you of recalls or safety issues;
  • Approving you as a member when you apply for membership;
  • Managing the provision of goods, services and privileges to you, including monitoring your membership, processing exchanges or returns, to conduct a credit check if you choose to pay by cheque, to determine your credit status and for fraud detection and identification purposes;
  • Managing invoicing, accounting and information security services related to our transactions with you;
  • Monitoring your satisfaction with our programs, including the Express Membership program, the services offered by our suppliers of Food Runner Inc. Services and contacting you regarding the status of such programs and services (for example, to inform you of changes to or the termination of particular FoodRunner Services);
  • Protecting against harm to the rights, property or safety of Food Runner Inc., its customers, employees, or the public;
  • Internal management purposes, including planning, resource allocation, policy development, quality improvement, monitoring, audit, evaluation and reporting;
  • As described in our “Online privacy practices” in Section (B) below;
  • Managing our “Do Not Email” lists; and Using personal information to create aggregate information as described above in Section 2.

If you ask us to, we will also tell you about news, promotions, special offers and other information from Food Runner Inc., regarding our company.

(B)Online privacy practices

Collection: We may collect personal information online when you visit our Sites as described. In addition, we may collect cookie and Web beacon information when you browse the Sites. Cookies are small files that are stored on your computer, and Web beacons are electronic images that allow us to count visitors visiting certain Web pages, to access cookies, and to analyze whether advertising banners on our site or other sites were effective. At, we may use cookies and beacons to help optimize your shopping experience, to evaluate use of the Sites, and to support Site analytics and marketing campaigns. In doing so, we may collect technical information such as your IP address, your browser type, the addresses of referring Sites, and your path through the Sites.

Cookies help us to customize our home page for you and to better display pages according to your browser type. While cookies are optional for browsing, they are required for registering, logging on, purchasing or adding items to your cart. If you wish to purchase items or set up an account on, you will need to accept a cookie. (In order to control the ability of website providers to place cookies on your computer, you should consult your browser’s “Options” and “Help” pages to learn how to adjust your settings to suit your privacy preferences.)

Use: We use personal information and personal information collected online as described in Sections above. In addition, we use personal information and personal health information:

  • to facilitate and monitor certain features of the Sites that you choose to interact with;
  • to respond to your questions and concerns and to understand your needs and preferences;
  • to fulfill your online orders for products and services and to facilitate product deliveries, pickups and returns;
  • to detect, prevent, or otherwise address fraud, security or technical issues; or
  • to protect against harm to the rights, property or safety of Food Runner Inc, its users or the public as required or permitted by law.

Sharing: We share personal information collected online as described in Sections above. In addition, we may provide Service Providers and product manufacturers and vendors with certain information that is necessary to fulfill an order you have placed with us. For example, if you request shipment for a purchase, we may provide your address to the shipping carrier and customs Service Provider, and if you pay by credit or debit card, your card number and sales transaction information are passed to the card processor and/or issuer (including their service providers such as fraud verification services). We also may use Service Providers to host and administer the Sites, process and store data, and fulfill other technology-related functions on our behalf. However, we only give or permit access to vendors, suppliers and other Service Providers involved in Site administration and the commerce distribution chain the limited information needed to perform their duties and provide you with the products and services you order. We are not responsible for any additional information you provide directly to these parties.

Protection: Personal information and personal health information we collect on our Sites is stored electronically and may be combined with other off-line information. Personal information and personal health information entered on our Sites is encrypted using a security protocol called SSL (Secure Sockets Layer). SSL encrypts information entered on our site before it is sent over the Internet. SSL also allows you to view securely your online account and registration information. Account information is accessible online only through the use of password. To protect the confidentiality of personal information and personal health information, you must keep your password confidential and not disclose it to any other person. You are responsible for all uses of our Sites by any person using your password. You are advised that, unlike communication within our Sites, we have no control over the privacy of your email communications with us while in transit. We recommend that you do not include confidential, proprietary, personal or personal health information in emails, including credit card numbers, passwords, prescriptions and other similar information. Also, if other people have access to your email account, they may be able to access your password and obtain personal information about you (such as your credit card information), or change information about your user profile. You should not use an email account operated by your employer because many employers have the legal right to access such email accounts. Please advise us immediately by email at help center on

Online links to other sites: Through links provided on our Sites or through messages from us, you can link to other sites of third parties who have agreed to offer goods and services to our members. Any personal information you provide on the linked pages is provided directly to that third party and is subject to that third party’s privacy policy. Except as described above, we are not responsible for the content or privacy and security practices and policies of sites to which we provide links. Links from our Sites to third parties or to other sites are provided for your convenience. We encourage you to learn about their privacy and security practices and policies before providing them with personal information.