Frequently Asked Questions

Place an order and realize too late that it’s headed to the wrong address?

You’ll need to reach out to Foodrunner Help for assistance.

You can decide how you’d like to get notifications and emails from Foodrunner—or you can opt out of them altogether.

In the app—

1. Tap View account under your name at the top of the app dashboard
   • If you do not see View account, tap the three stacked horizontal lines in the upper left corner 
2. Tap Your account settings
3. Tap Notifications
4. From here, you can toggle on or off the types of notifications you receive about order updates or sales/promotions.

On the website—

1. At the top right, click either Account or Hi, [Your Name]
2. Click Your Account
3. Click Notifications
4. From here, you can toggle on or off the types of notifications you receive about order updates or sales/promotions. 

Please note—if you turn off all notifications for order updates, you won’t get any alerts about the status of your order, including replacements and refunds.

To change your email subscription settings, navigate to the Notifications page in the app or on the website.

• In the app—toggle on/off Receive marketing emails
• On Foodrunner.ca—select Manage email preferences to opt in/out of marketing emails.

Please note—you’ll still receive emailed order confirmations, even if you unsubscribe from marketing emails. 

You can add, update, or remove delivery addresses at any time on your account.

In the app—

1. Tap View account under your name at the top of the app dashboard
   • If you do not see View account, tap the three stacked horizontal lines in the upper left corner 
2. Tap Your account settings
3. Tap Addresses
   • To add an address, tap Add new address, enter the address, and tap Save
   • To edit an address, select the address, edit the address, and tap Save
   • To remove an address, swipe your finger from right to left over the address until it disappears

You can also include delivery instructions for specific addresses in this section of the app.

On the website—

1. At the top right, click either Account or Hi, [Your Name]
2. Click Your Account
3. Click Addresses
   • To add an address, click + New Delivery Address, enter the address and click Salve
   • To edit an address, click on the address, edit it, and click Save
   • To remove an address, click on  the address and click the Delete

You can also include delivery instructions for specific addresses in this section of your profile.

Please note—address changes will go into effect for orders placed after you make the updates. If you have an order in process and the delivery address is incorrect, please call Instacart Care for help.

To make changes to your name, email address, phone number, or password, follow the directions for the website or app.

In the app—

1. Tap View account under your name at the top of the app dashboard
   • If you do not see View account, tap the three stacked horizontal lines in the upper left corner 
2. Tap Your account settings
3. Tap Your name, email, and phone
4. Update the information you’d like to change
   • To update your password, choose Change password
5. Tap Save

On the website—

1. At the top right, click either Account or Hi, [Your Name]
2. Click Your Account
3. Click Change next to the information you’d like to update
4. Update the information
5. Click Save

Please note—if you use Facebook or Google to log into your account, you’ll have to update your account information in your Facebook or Google account.

When you have changes to your personal information, it’s easy to update your name, delivery address(es), and phone number on Foodrunner. You can also update your email notification preferences and how we contact you about deliveries in your account.

Foodrunner is an app that connects you to customers who need groceries. You use the app to sign on, find orders, then shop and deliver those items to your customers. When you get paid, you can cash out instantly and you can earn even more with tips for great service.

Just create an account at foodrunner.ca After that, just download the Shopper app from the Apple App Store or the Google Play Store to complete the sign up process and get your background check started. When your background check has cleared and you’re approved to shop, you can sign on to shop and make money on your own schedule.

How much a shopper earns depends on their role type and other factors.

Shoppers get paid per batch that they complete. Foodrunner provides estimates for your earnings on every order as well as total earnings for the week. The amount you earn per batch of orders depends on the number of items, type of items, driving distance, and effort involved in shopping and delivering. You keep 100% of customer tips. You also get opportunities to earn extra through promotions Foodrunner runs.
As independent contractors, full-service shoppers have the flexibility to work as little or as often as they want. This means that total earnings potential depends on the individual.

In-store shoppers are Instacart employees who earn an hourly wage, detailed in the initial offer letter. In-store shoppers are scheduled for shifts based on personal availability, up to 29 hours each week.

In order to become a shopper, you must be at least 18 years of age, have legal authorization to work in the Canada, be able to lift up to 40lbs without accommodation, have regular access to a reliable car and have regular access to a smartphone capable of running the Foodrunner Shopper app. You must also pass a background check.

The first thing you’ll need to have on-hand is your contact information (the details on your driver’s license should cover this step). You will also need to have your social security number readily available. The sign up process will then ask you to set up direct deposit so you can get paid! You’ll need your banking information to complete this step.

Background checks normally process within 10 business days, but sometimes it can process much faster. Due to high volumes and temporary court closures, delays are possible. Learn more at the Help Center.

Not at all. As a shopper, you’ll get a payment card from Foodrunner and use it at the checkout register at every store you shop. Getting a payment card is simple. New shoppers usually receive their payment card in the mail 5 to 7 business days after completing the sign up process. 

FoodRunner Support Canadian local farmers, and invite all, big and small farms to sell your Farm Produce True a FoodRunner Platform Directly to the Public. Together we build stronger and healthy community with us.
Today’s small farmers are finding it difficult to financially survive in the world of corporate food. We are now give farmers tools to increase their profits by selling your product on our platform direct or by Foodrunnr to the customers. 
Thousands of local customers looking for fresh produce every day so we advertise your products and produce locally , and deliver to customer door. Micro Farm or multi acreage Farm, join today with Foodrunner to meet local customers every day.
We offer free pigk up, your product, or you deliver to our warehouse in balk or use packaging to provide fresh, have no visable damage product or produce.

What can you sell?
Sell anything that's locally grown or cultivated by you. Including bakery, eggs, dairy, meat, honey, beverages, CSA basket or even farm tours.
How do you get paid?
Just like normal every week, you get paid direct deposit to your bank.

You can choose between a refund in store credit or a refund to your original payment method (minus return shipping costs). We also offer pickup services for an additional fee.

For best results, download the latest version of the Foodrunner app for iOS or Android.

The Foodrunner app lets you track your personal shopper’s progress and view item changes. Turn on notifications to get alerts for all changes, including replacements and refunds.

If your personal shopper hasn’t begun your order, you can update your order in the Order page.  If your shopper has already started working on your order, you can Chat with them for assistance. 

Add a new item 

To add an item to your order—

1. Make sure you’re in the correct Store page
2. Find each item you want to add
3. Tap the Shopping cart icon
4. At the bottom of the cart window, tap Add to Order in Progress
5. Follow prompts for confirmation. 

Change quantity or remove an item

In the app—

1. Tap View account under your name at the top of the app dashboard
   • If you do not see View account, tap the three stacked horizontal lines in the upper left corner
2. Tap Your orders
3. Tap the current order
4. Tap the item you want to edit
5. Tap the plus or minus symbol to increase or decrease quantity

On the website—

1. At the top right, click either Account or Hi, [Your Name]
2. Click Your Orders
3. Select the order you want to update
4. In the item list, select the item you want to adjust the quantity on
5. On this item, click the number and adjust as you like 

After the items in your order have been picked and packed, a personal shopper will start the delivery process. In some cases, the person who shops your order may not be the one who delivers it.

To make sure you get your delivery as scheduled, we recommend—

• Turning on notifications for the Foodrunner app
• Keeping an eye out for text messages and phone calls from the delivery driver
• Leaving helpful instructions for parking, gate codes, or other clues to find your home.

If the delivery driver can’t find your location, they’ll try to get in touch with you via text message or phone call before taking further action. Unless you specifically request for them to do so, drivers are unable to leave an order unattended. Orders containing alcohol can never be left unattended.

When a customer can’t be found or contacted for an extended period of time, the order may be cancelled.

In the case that you can’t be there to receive your delivery in person, we recommend first reaching out to a friend or neighbor to get it for you. Just let the driver know of the change by adding a note in the delivery instructions or sending them a message through the Foodrunner app or our website.

Alternatively, you can ask the driver to leave the order unattended in a designated spot.

Please note: orders containing alcohol require the I.D. and signature of someone 21 or older and cannot be left unattended